As flattering as that might be, it can also be very time consuming and distracting. While we cannot emphasize enough how important it is to your success that clients’ questions are handled swiftly and courteously, you don’t have to constantly be at their beck and call.

If you wish to have your clients talk to your staff instead of you, you must introduce the staff to them. Ideally, when a client comes in, he or she will be introduced to the person(s) who will be handling their account. They should have a name, a face, a brief history of the person’s background and credentials.

Here’s a quick magical trick. Do you ever find you have too many incomplete jobs on hand and tasks piling up and your attention dispersed? Do the following: Make a list of all the jobs. Just list them out on a piece of paper. That’s all. Every time you think of a new incomplete job - add it to the list. Normally you’ll find, a day or two later, that many of them got completed and you can cross them off.

If not, just take some of the easier, faster ones and complete them first and cross them off.

In the last 27 years, I have had numerous clients complain to me that they had "no time." They often do not take time off for themselves, or never have time to actually manage the practice, as opposed to doing the work themselves, or have a wife/husband who complains that they never see them, etc. 

Sterling Practice Management - Glendale, CA: I ran across an idea I like of having clients/patients sign a form that waives their right to sue and agrees instead to arbitration or mediation in case of disagreements. You can get such forms on the Internet or in a stationery store. The majority of your clients/patients, if not all, would agree to sign one prior to starting service or treatment.