Sterling Practice Management - Glendale, CA: I ran across an idea I like of having clients/patients sign a form that waives their right to sue and agrees instead to arbitration or mediation in case of disagreements. You can get such forms on the Internet or in a stationery store. The majority of your clients/patients, if not all, would agree to sign one prior to starting service or treatment. If you ever run across any who won’t, then you’ll know what you are dealing with and are better off referring him/her somewhere else.