"We didn't notice the way it happened," says Ben Leonard, CPA, "but the fun had gone out of our practice." Mr. Leonard and his partner Peter Recchia, CPA, of Leonard and Co., have a practice with 13 employees in Elwood Park, Illinois.
"We were not communicating," says Recchia, "and were mostly fed up. It wasn't enjoyable, doing each other's jobs, sometimes things getting done twice. People got so they just wanted to work some reasonable hours."